Out of the box Salesforce Open-CTI integration offers an easy-to-use softphone right into the CRM, putting powerful interaction communication tools at your fingertips. The level of automation instantly makes Salesforce users productive and empowered, increasing employee efficiencies and logging with auto updates.

Features included:

• 3 lines, dial-pad, hold, DND transfer, conference, recording controls
• Simple click to call from any contact, email, browser, and database
• Inbound calls automatically pop contact and/or activity
• Auto update of contact, activity and call log records
• One-touch in and outbound extension calls between staff

Benefits of Using Salesforce Open-CTI.

• Perform all communications directly from Salesforce
• Lower call resolution times
• Reduced hold times
• Automatic data tracking
• Transact more accurately
• Preview dialing of contact lists and groups
• Increased responsiveness
• Increased productivity that results in higher call volumes

Salesforce Open-CTI. A customized Salesforce desktop that consolidates information in one place. Now easily complete your tasks in just a few clicks by integrating Open-CTI seamlessly with Salesforce.
Click to Dial (CTD) from Salesforce. Make calls with a single click from your Salesforce dashboard. Configure your dashboard to make calls to three phone numbers for each of your Salesforce contacts and choose from which device your call should be made.

• SoftPhone
• IP Phone 1
• IP Phone 2
• Mobile Phone

• Portability: Turn any computer into a contact center desktop.
• Flexibility: Set up contact centers for sales, marketing, service, or other functions on the fly.
• Productivity: Agents can speak with customers and leads, and update information in Salesforce simultaneously.

PanTerra brings it all together with unified cloud services, packaged for any business, group, location and individual needs. As businesses change, PanTerra provides a level of comfort that will keep you at the forefront of customer service, sales growth and flexibility.